Introduction

AudioTelligence is committed to protecting your privacy where we process your Personal Data. This Privacy Policy sets out the basis on which any of your Personal Data will be collected, stored and used by AudioTelligence where you use our website or otherwise interact with us. “Personal Data” here means any information that we process about you that relates to you or that can be used to identify you directly or indirectly, for example your name, email address, payment details and product order details.

References to “AudioTelligence”, “we”, “us” or “our” in this Privacy Policy are to, AudioTelligence Ltd, registered in England and Wales with company registration number 106945949, ICO registration number ZA457025, registered office and principal place of business at the Broers Building, The Hauser Forum, 21 J J Thomson Avenue, Cambridge CB3 0FA. We are the controller of your Personal Data described in this Privacy Policy (this simply means we are responsible for your Personal Data).

How we collect your Personal Data

We collect Personal Data about you, either directly from you, from a third-party source or by automated means (when you use our website for example). Please note that if you choose not to provide Personal Data requested by us, or refuse our use of your Personal Data, we may not be able to provide you with the services you have requested where this Personal Data is necessary, or these services may be delayed.

Information you give us

  • Purchases/Orders. You give us Personal Data about you when you place an order on any of our website or any of our online stores. This is generally information including the contents of your shopping cart, your name, email address, telephone number, shipping address, billing address, delivery preferences and payment details (e.g. credit/debit card/PayPal)
  • Marketing Communications and Updates. You give us Personal Data about you when you subscribe to receive marketing communications and updates from us, or we are otherwise legally allowed to send you such marketing communications. This is generally information including your name, email address, company name, job title, areas of interest and your marketing preferences (i.e., the updates you want to receive and how you want to receive them). You can opt-out of receiving these communications at any time by selecting the unsubscribe link in any email we send you, or by contacting us.  
  • Surveys. You give us Personal Data about you when you participate in and complete any of our surveys/questionnaires. This is generally information including your name, contact information, and survey responses.
  • Reviews and Testimonials. You give us Personal Data about you when you write a review/testimonial about us or any of our products. This is generally information including your name, email address, content of your review/testimonial and any images or videos you provide with your review/testimonial.
  • Publication Data. You give us Personal Data about you when write a publication for our website. This is generally information including your name, job role, biography and the content of your publication.
  • Suppliers/Partners and Representatives. You give us Personal Data about you when you enter into a supplier/partnership agreement or relationship with us or are a representative of a supplier/partner. This is generally information including your name, email, phone number, job role and company.
    • Contact Us. You give us Personal Data about you when you contact us or otherwise interact with us, including via the contact us web forms on our website, phone, email, post or social media. This is generally information including your name, company, job role, contact preference (email/phone number), area of interest and what you have contacted us about.
  • Recruitment. You give us Personal Data about you when you express interest or apply for a job role with us on our website or otherwise. This is generally information including name, email, phone number, current company name, current job role, job role applied for, CV, education history, job expectations, assessment results and interview notes.  

Information we collect from third parties

  • Recruitment. Referrals, Job Boards and Public Professional Networks. We may collect your Personal Data where you have been referred to us by a third party for potential employment (e.g., a recruiter or a friend of yours who is an employee) or from your public profile on job boards or professional networks (e.g. LinkedIn) where it is lawful to do so and if we think you may be a good fit for a job role at AudioTelligence. This is generally information including your name, email, phone number, company name, job role and CV related information.

Information we collect automatically

  • Visiting our website. We collect Personal Data about you automatically when you visit and interact with our website. Our servers keep an activity log unique to you that collects certain administrative and traffic information including your device details, device location, source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used.
  • Cookies (and Similar Technologies). We collect Personal Data about you by automated means when you visit and use our website through cookies and similar technologies (e.g. web beacons, pixel tags, etc.) placed on your device. Cookies and similar technologies are simple pieces of computer code which are designed to collect information from the device you use to access our website. The information collected may include a user ID assigned to you, your IP address, the content you have interacted with, duration of each visit and error messages you encounter. Please see our Cookie Policy https://audiotelligence.com/cookie-policy/ for more information on what cookies (and other similar technologies) are and how we use them.

How we use your Personal Data

By law we can only use your Personal Data where we have a lawful bases (justification), and this can be either to carry out a “contract” with you or to take steps on your instruction prior to entering a contract with you”; where we have a “legal obligation”; where you have given us your “consent”; or where it is necessary for our “legitimate interests” (this means that we have a business or commercial interests in using your Personal Data). We use your Personal Data for the following purposes:

Consent

  • To send you marketing communications and updates where you have provided your consent to receive these communications. We will only do this in line with your marketing preferences.
  • To publish your reviews and testimonials on our website and/or marketing materials along with your name or other identifying information about you.
  • Through cookies that are not strictly necessary:
    • To carry out web analytics on our website (e.g. to monitor the number of your visits and the actions you take for analytical purposes).
    • To enhance the operation of our website, improve our marketing and promotional efforts, statistically analyse site use, improve our product and service offerings, and customize our website’s content, layout, and services. 

Performance of Contract/ Taking Steps to Enter into a Contract 

  • To complete and fulfil your purchases on our website and online stores (including processing your payments, sending you an order confirmation, sending you updates on your order, having your order delivered to you and related customer service).
  • To manage our recruitment for job roles in our organisation, including reviewing job applications, setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

Legal Obligation

  • To comply with any relevant consumer laws in relation to purchases you make on our website or online stores, including regarding giving you certain information and issuing replacements, credits or refunds (if applicable).
  • To comply with any legal requirements involved in the recruitment process (e.g. making reasonable adjustments for candidates).
  • To comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities, and audit our internal processes for compliance with legal requirements. Our processes for complying with our legal obligations may apply to any of the above Personal Data we collect about you.

 

Legitimate Interests

  • To send you marketing communications (and to manage our marketing processes) where we either (a) have a commercial relationship with you and are marketing our similar products and services to you; or (b) via your business email, in each case, provided we are legally allowed to send you such communications and in line with your marketing preferences.
  • To register you for our surveys, to send you our surveys and to analyse the responses you have provided to our survey questions. 
  • To publish your reviews and testimonials on our website and/or marketing materials without including identifying information about you.
  • To contact you and to manage our relationship with you and/or your company where you are a supplier/partner or the representative of a supplier/partner with whom we have a business relationship.
  • To respond to your inquiries and fulfil your requests, for example, when you send us questions, suggestions, compliments or complaints, or when you request information about our services. We may also take this information into account when improving our services.
  • To contact you in relation to job roles at AudioTelligence where we think you will be a good fit for our recruitment process.
  • To make sure you are able to use our website, to monitor how our website is being used, to help us discover and fix any problems with our website and to determine what country you are in when you use our website.
  • Through cookies that are strictly necessary, to ensure you are able to use our website/mobile app, our services work as intended on your device, we are able to provide the content or perform the actions you request while using our services, to ensure security of our website and to record your cookie consent preferences.
  • To carry out fraud and security monitoring within our business (e.g. to detect and prevent cyberattacks or attempts to commit identity theft). Our fraud and security monitoring processes may apply to any of the above Personal Data we collect about you.
  • To operate our business efficiently (as necessary). Our processes for ensuring the proper day to day running of our business may apply to any of the above Personal Data we collect about you.
  • To effectively defend or bring claims to protect our legal rights and interests, to respond to investigations from regulators or law enforcement, and to audit our internal processes for compliance with legal and contractual requirements. Our processes for protecting our rights under the law may apply to any of the above Personal Data we collect about you.

How we share your Personal Data

We share your Personal Data for the following purposes:

  • We share your Personal Data with trusted third parties who perform functions on our behalf such as service providers (including IT services and systems providers, payment services providers, website providers, cloud providers, email distribution and direct marketing providers and contractors), business consultants, insurers and professional advisors (including lawyers, auditors and accountants). These third parties comply with similar and equally stringent undertakings of privacy and confidentiality.
  • We may share your Personal Data with our affiliates, meaning an entity that controls, is controlled by, or is under common control with AudioTelligence. Our affiliates will use the Personal Data we share in a manner consistent with this Privacy Policy.
  • We share your Personal Data if we are under a duty to do so, in order to comply with (or where we reasonably believe we are under a duty to comply with) any legal obligation; or in order to enforce any agreement we have in place with you (including for billing and collection purposes); or to protect the rights, property, safety, or security of AudioTelligence, third parties, users of our services or the public. 
  • As we continue to develop our business, we may sell or purchase assets.  If another entity acquires us or merges with us your Personal Data will be disclosed to such entity. 
  • We share your Personal Data where you give us express permission to do so in the course of your relationship with us from time to time.
  • During our recruitment process, we share your Personal Data with our online recruitment service providers and with your third party recruiter (if you have used one) to progress your application, and for the purposes of communicating with you about your application.

International transfers of your Personal Data

We are located in the UK and store your Personal Data on servers within the UK. We also use customer relationship management service providers in the United States of America (US) and so your Personal Data (specifically contact details) is transferred to and processed in the US for these purposes. The US may have data protection laws less stringent than or otherwise different from the laws in effect in your country. Where we share your Personal Data with parties in the US or any countries not recognized as adequate for the transfer of your Personal Data, to the extent a safeguard is required under law for such transfers of your Personal Data, we have put in place the UK government approved international data transfer agreement/addendum and (for EEA transfers where applicable) the Standard Contractual Clauses approved by the EU Commission. Please contact us for further details on the safeguards in place and how to obtain a copy using the contact details provided below.

Retention of your Personal Data

We generally retain your Personal Data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. This will generally be for the duration of time you interact with us, however, there may be situations where we retain your Personal Data for a longer or shorter period. When determining the relevant retention periods for your Personal Data, we take into account the following factors: (a) any permissions you give us with regards to your Personal Data; (b) our contractual obligations and rights in relation to the Personal Data involved; (c) our legal obligation(s) under relevant laws to retain data for a certain period of time; (d) our legitimate business and commercial interests; (e) whether retention is advisable in light of our legal position (such as with regard to applicable statute of limitations, investigations, litigation, and other potential and actual disputes); and (f) any guidelines issued by relevant data protection authorities.

Your rights

By law, you have a number of rights (subject to certain conditions and exceptions) when it comes to your Personal Data and can exercise any of these rights by contacting us.

You have the right to object to us processing your Personal Data where we rely on “legitimate interests” (see the “How We Use Your Personal Data” section above) as a lawful basis for processing your Personal Data or where we are processing your Personal Data for any direct marketing purposes (e.g. to send you newsletters and updates).

You also have the right to:

  • Request access to your data (commonly known as a “subject access request”). This enables you to receive a copy of the data we hold about you and to check that we are lawfully processing it.
  • Request correction of the data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your data. This enables you to ask us to delete or remove data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your data where you have exercised your right to object to processing (see above).
  • Request the restriction of processing of your data. This enables you to ask us to suspend the processing of data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request portability of your Personal Data. This enables you to ask us provide you or another party with any Personal Data we have obtained from you, in a structured, machine readable and reusable format.
  • Right to withdraw consent. Where you have provided your consent to the collection, processing or transfer of your Personal Data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. This won’t affect anything we have used your Personal Data for before you withdrew your consent.
  • Not be subject to decisions based solely on automated processing (including profiling) which have a legal effect on you or a similarly significant effect on you. This is relevant where we decide to use automated systems to process your Personal Data with no real human involvement. We do not currently engage in this type of processing activity.
  • Right to Lodge a complaint with a data protection regulator. You have the right to lodge a complaint about the way we handle or process your Personal Data with a data protection regulator. In the UK, this is the Information Commissioners Office (ICO) Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Phone number: 0303 123 1113. Website: https://ico.org.uk/make-a-complaint/ 

Changes to this Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes where we have a relationship with you and otherwise publish an updated version here on our website. You should check this page occasionally to ensure you are up to date with our privacy practices and any changes to this Privacy Policy.

How to contact us

If you wish to exercise any data subject rights or have any questions about this Privacy Policy or our information practices, please feel free to contact us:

  • by post, to Broers Building, The Hauser Forum, 21 J J Thomson Avenue, Cambridge CB3 0FA;
  • using our website contact form;

by email at webmaster@audiotelligence.com

Responsible Person

The person responsible for data protection in AudioTelligence is Sue Handley Jones, Chief of Staff, and she can be contacted using any of the methods above.